MindsEye Issues on PS5 Prompt Sony to Issue Refunds

Developer Building Rocket Boy acknowledges optimization and technical issues in recent action games MindseyeSony looks like it’s dealing with games at first glance. Cyberpunk 2077 When it was first released on PS4. Like caught up in Insider Gaming, according to Reddit user MasterOfMoogles1995, Sony has approved a no-question refund Mindseye Because of technical issues.

Reddit users posted a photo of their conversation with PlayStation Support. In one of the messages, members of the PlayStation Support team admit that the buyer is right when pointing it out. Mindseye – Unlike what it says in the PlayStation Store page description, it cannot be run at 60 frames per second.

“It seems right about optimizing this game,” a PlayStation support team member replied. “The situation is currently under investigation, but in the meantime, let’s proceed with your refund request.”

Sony has historically been infamous for offering refunds for digital copies of games purchased from the PlayStation Store. As mentioned before, this last happened Cyberpunk 2077With so many technical issues, Sony ended up removing the game from its online store.

Another dissatisfaction Mindseye Player – Wolfgangmishima – Joined social media platform X to reveal their own conversations with PlayStation Support. During the conversation, members of the support team should note that refunds for games purchased from the PlayStation store are not usually permitted, but the fact that players are still having issues is not permitted. Mindseye When it comes to optimization, exceptions are possible.

“I was checking if it was possible to process a refund for you, and I have good news,” wrote a PlayStation Support Team member. “We are not normally permitted to process refunds for games downloaded due to the PlayStation Store cancellation policy. However, we understand that there is a problem with the game after the troubleshooting you have done and would like to request a refund, so we will run the exception and process the refund as Goodwill Gesture in your account.”

That’s why Build a Rocket Boy recently announced that it will deploy a hotfix Mindseye. Updates scheduled to be released on PC First will advance to “as soon as possible” on the PS5 and Xbox Series X/s versions of the game.

In that announcement, the studio said the update’s priority is to improve the overall optimization of the game on both the CPU front and GPU front, and other ways, such as warning players with pop-ups if they try to run. Mindseye Features such as Acelerated GPU scheduling are enabled.

“Right now, our number one priority is gaming performance,” the studio wrote. “We understand that the requirements are high and the experience is limited for many. We sincerely apologize for this.”

Mindseye It was released earlier this week on PC, PS5 and Xbox series X/s. Read the reviews for more information about the game. Please see the score of 5 out of 10.